Gmail and Slack, read together
Gmail is where the customer conversation really happens: threads, replies and attachments that never make it into any system. Slack is where the team actually talks: decisions, asks and updates in channels and threads, gone from view in a day. The customer's email is in Gmail; the answer to it was worked out in a Slack thread and never sent.
Liaison reads Gmail and Slack together, matches threads to the emails they are about, and tells you what is waiting on a reply, what the team already decided, and what was promised in a channel that the customer has not heard.
Where Gmail and Slack disagree
- Customer emails in Gmail waiting on a reply while the answer sits in a Slack thread.
- Promises made internally in Slack that never reach the customer's thread.
- Emails forwarded into Slack as screenshots, so the thread and the mail drift apart.
- Two people replying to the same customer from the channel's two conclusions.
- Decisions in Slack that the email to the customer contradicts.
Questions it answers across both
- “Which customer emails are waiting on us, and has the team already decided the answer in Slack?”
- “What did we tell this customer by email, and what did we say about them in the channel?”
- “Which threads in Slack are about an email nobody has replied to?”
- “Who is replying to this customer, so two people do not?”
What Liaison does with Gmail and Slack
- Matches Slack threads to Gmail emails and lists the customer emails waiting while a thread decides.
- Drafts the reply from the thread's decision, in your voice, for you to send or approve once.
- Answers "what did we tell them?" in Slack from the email thread, linked.
- Writes the daily waiting-on-us list from both.
What it reads and does in each
Liaison across Gmail and Slack, set up with you, for $629 a month.
- Connects to Gmail and Slack with access you grant and reads them as one record; nothing is replaced or re-entered.
- Does the routine work in your voice; each kind of work is approved once.
- Answers across both: what Gmail says, what Slack says, and where they disagree.
On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card.
Questions
Does Liaison send email from Gmail?
It drafts in your voice and sends only the kinds you approved once. Everything else waits for your yes.
Does it read the whole inbox?
The mailbox you connect, limited to the labels or senders you choose.
Does it post in Slack?
It answers when asked and posts the updates you approved, in the channels you chose.
What does it cost?
Liaison starts at $149 a month. Professional is $629 a month and Team is $2,950 a month for up to five seats. Every plan works with the tools you connect.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.