AI for Zendesk that knows the rest of your business
Zendesk holds your customer conversations. Liaison connects to it with access you grant and reads tickets, chats and the customer history behind them, drafts the answers, and brings you only the conversations that need a person.
Because it reads Zendesk together with your CRM, your inbox and your store, an answer about your customer conversations comes with the rest of the picture. You keep Zendesk; nothing is replaced or re-entered.
What Liaison does with Zendesk
- Drafts replies from your own answers and the customer’s history, in your voice.
- Answers the repeat questions and routes the rest to the right person.
- Connects a complaint to the order, the invoice and the account, so nobody asks twice.
- Writes a weekly summary of what customers are saying and what to fix.
Questions it answers across Zendesk and your other tools
- “Which tickets are waiting on us longest, and why?”
- “Which customers wrote in more than twice this month?”
- “What are customers asking about most this week?”
- “Which unhappy conversations come from customers with large open invoices?”
What it reads in Zendesk
20 kinds of Zendesk data Liaison can read on its own, every time it answers a question or does a job.
- Get Article
- Get Dynamic Content ItemRetrieves a dynamic content item
- Get Dynamic Content Items by NameRetrieves multiple dynamic content items by their names
- Get Macro
- Get Side Conversation
- Get Ticket InfoRetrieves information about a specific ticket
- Get User InfoRetrieves information about a specific user
- List Active MacrosLists all active shared and personal macros available to the current user
- List ArticlesRetrieves a list of articles
- List Dynamic Content ItemsRetrieves a list of dynamic content items
- List LocalesRetrieves all locales
- List MacrosRetrieves all macros
- List Side ConversationsRetrieve all side conversations on a Zendesk ticket
- List Ticket CommentsRetrieves all comments for a specific ticket
- List TicketsRetrieves a list of tickets
- Search ArticlesSearches Help Center articles
- Search Community Posts
- Search Help Center
- Search MacrosSearch for macros by name
- Search Tickets
What it can do in Zendesk
11 actions Liaison can take in Zendesk. It does the ones you have approved, in your voice; anything that moves money waits for your yes.
- Add Ticket TagsAdd tags to a ticket (appends to existing tags)
- Create Side Conversation
- Create TicketCreates a ticket
- Delete TicketDeletes a ticket
- Remove Ticket TagsRemove specific tags from a ticket
- Reply to Side ConversationReply to an existing Zendesk side conversation
- Set Custom Ticket Fields
- Set Ticket TagsSet tags on a ticket (replaces all existing tags)
- Update Side ConversationUpdate the state or subject of a Zendesk side conversation
- Update TicketUpdates a ticket
- Upload Ticket Attachments
Works alongside Zendesk
The tools Liaison most often reads together with Zendesk.
Read together: Salesforce and Zendesk · Slack and Zendesk · HubSpot and Zendesk · Shopify and Zendesk
Liaison in Zendesk, set up with you, for $629 a month.
- Connects to Zendesk with access you grant and reads it with the rest of your business; nothing is replaced or re-entered.
- Does the routine work in your voice, from your own inbox, calendar and number; each kind of work is approved once.
- Answers a question about Zendesk with the rest of the picture: the customer, the invoice, the thread, the calendar.
On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card.
Questions
Does Liaison replace Zendesk?
No. You keep Zendesk exactly as it is. Liaison connects to it, reads it together with your CRM, your inbox and your store, and does the work in it the way a person on your team would.
How does Liaison connect to Zendesk?
With access you grant from your own Zendesk account, and can revoke at any time. Where a tool offers no way in from outside, Liaison works it on its own computer, the way a person would.
Can Liaison act in Zendesk without asking?
It does the routine work you have approved, in your voice. Anything that moves money, such as a payment, a refund or a transfer, always waits for your yes.
What does it cost?
Liaison starts at $149 a month. Professional is $629 a month and Team is $2,950 a month for up to five seats. Every plan works with the tools you connect.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.