AI for Help Scout that knows the rest of your business
Help Scout holds your customer conversations. Liaison connects to it with access you grant and reads tickets, chats and the customer history behind them, drafts the answers, and brings you only the conversations that need a person.
Because it reads Help Scout together with your CRM, your inbox and your store, an answer about your customer conversations comes with the rest of the picture. You keep Help Scout; nothing is replaced or re-entered.
What Liaison does with Help Scout
- Drafts replies from your own answers and the customer’s history, in your voice.
- Answers the repeat questions and routes the rest to the right person.
- Connects a complaint to the order, the invoice and the account, so nobody asks twice.
- Writes a weekly summary of what customers are saying and what to fix.
Questions it answers across Help Scout and your other tools
- “Which tickets are waiting on us longest, and why?”
- “Which customers wrote in more than twice this month?”
- “What are customers asking about most this week?”
- “Which unhappy conversations come from customers with large open invoices?”
What it reads in Help Scout
4 kinds of Help Scout data Liaison can read on its own, every time it answers a question or does a job.
- Get Conversation DetailsRetrieves the details of a specific conversation
- Get Conversation ThreadsRetrieves the threads of a specific conversation
- Get Tag by ID
- List TagsLists all tags in Help Scout
What it can do in Help Scout
4 actions Liaison can take in Help Scout. It does the ones you have approved, in your voice; anything that moves money waits for your yes.
- Add Note to ConversationAdds a note to an existing conversation in Help Scout
- Create CustomerCreates a new customer record in Help Scout
- Send ReplySends a reply to a conversation
- Update ConversationUpdates a conversation
Works alongside Help Scout
The tools Liaison most often reads together with Help Scout.
Liaison in Help Scout, set up with you, for $629 a month.
- Connects to Help Scout with access you grant and reads it with the rest of your business; nothing is replaced or re-entered.
- Does the routine work in your voice, from your own inbox, calendar and number; each kind of work is approved once.
- Answers a question about Help Scout with the rest of the picture: the customer, the invoice, the thread, the calendar.
On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card.
Questions
Does Liaison replace Help Scout?
No. You keep Help Scout exactly as it is. Liaison connects to it, reads it together with your CRM, your inbox and your store, and does the work in it the way a person on your team would.
How does Liaison connect to Help Scout?
With access you grant from your own Help Scout account, and can revoke at any time. Where a tool offers no way in from outside, Liaison works it on its own computer, the way a person would.
Can Liaison act in Help Scout without asking?
It does the routine work you have approved, in your voice. Anything that moves money, such as a payment, a refund or a transfer, always waits for your yes.
What does it cost?
Liaison starts at $149 a month. Professional is $629 a month and Team is $2,950 a month for up to five seats. Every plan works with the tools you connect.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.