NetSuite and Shopify, read together
Shopify is the store: every order, customer, product and payout, net of fees, refunds and discounts. NetSuite is the system of record: ledger, orders, inventory and billing in one place, with a close that depends on every subsidiary posting on time. A payout from Shopify is many orders minus fees, refunds and discounts, settled days later as one deposit in NetSuite; the sales number and the deposit never match on any given day, and nobody can say why without an afternoon in a spreadsheet.
Whatever moves your sales into the books today can stay. Liaison reads Shopify and NetSuite together, matches each payout to the orders inside it, and tells you where the two disagree and why.
Where NetSuite and Shopify disagree
- A payout is net: orders minus fees, refunds and chargebacks, often across several days, so no deposit in NetSuite equals any one day of Shopify sales.
- Refunds and returns in Shopify that land after the month holding the original sale, so a closed month quietly changes.
- Sales tax collected at checkout in Shopify that has to match the liability in NetSuite, jurisdiction by jurisdiction.
- Discounts, gift cards and shipping charged in Shopify that the books record differently or not at all.
- Cost of goods in NetSuite and units sold in Shopify, so margin needs both and gets neither.
Questions it answers across both
- “Does this week's Shopify payout match the deposit in NetSuite, and what did fees and refunds take out of it?”
- “What was our real margin last month after fees, shipping, discounts and returns?”
- “Which orders were refunded after we closed the month?”
- “Is the sales tax Shopify collected what NetSuite says we owe?”
What Liaison does with NetSuite and Shopify
- Matches every Shopify payout to its orders, fees, refunds and chargebacks, and flags any deposit in NetSuite that does not add up.
- Drafts the entries missing from NetSuite for you to confirm before anything is posted.
- Writes the month-end summary of sales, fees, refunds, tax collected and margin from both systems.
- Watches for refunds and returns that land after close and tells you which month they change.
What it reads and does in each
Liaison across NetSuite and Shopify, set up with you, for $629 a month.
- Connects to NetSuite and Shopify with access you grant and reads them as one record; nothing is replaced or re-entered.
- Does the routine work in your voice; each kind of work is approved once.
- Answers across both: what NetSuite says, what Shopify says, and where they disagree.
On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card.
Questions
Do I still need the app that syncs Shopify into NetSuite?
Keep whatever moves your sales into the books today. Liaison does not replace the sync; it reads both sides after the sync has run and finds where they still disagree.
Can Liaison issue refunds in Shopify?
It can, and it never does on its own. A refund moves money, so it always waits for your yes.
Will it post entries to NetSuite?
It drafts them with the payout and orders behind each and waits for your confirmation. Once you have approved that kind of entry, it posts the next ones without asking.
What does it cost?
Liaison starts at $149 a month. Professional is $629 a month and Team is $2,950 a month for up to five seats. Every plan works with the tools you connect.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.