AI for SurveyMonkey that knows the rest of your business
SurveyMonkey holds forms, surveys and reviews. Liaison connects to it with access you grant and reads every submission and review, routes the inquiries, and answers what people say in public and in private.
Because it reads SurveyMonkey together with your CRM, your support inbox and your campaigns, an answer about forms, surveys and reviews comes with the rest of the picture. You keep SurveyMonkey; nothing is replaced or re-entered.
What Liaison does with SurveyMonkey
- Replies to new inquiries from forms within minutes, in your voice.
- Drafts responses to reviews and flags the ones you should handle yourself.
- Summarizes survey results and connects them to the customers behind them.
- Turns a complaint into a fix: the ticket, the refund request, the call.
Questions it answers across SurveyMonkey and your other tools
- “Which form submissions this week have not had a reply?”
- “What are customers praising and complaining about in reviews this month?”
- “Which survey answers came from our largest accounts?”
- “Which unhappy reviewers still have open jobs or invoices?”
What it reads in SurveyMonkey
8 kinds of SurveyMonkey data Liaison can read on its own, every time it answers a question or does a job.
- Get Collector DetailsGet details for a Collector
- Get My InfoRetrieve your account details
- Get Response DetailsGet details for a Response
- Get Survey DetailsGet details for a Survey
- List Invite Messages
- List Survey CollectorsRetrieve a survey's Collectors
- List Survey ResponsesRetrieve a survey's Responses
- List SurveysList all your Surveys
What it can do in SurveyMonkey
4 actions Liaison can take in SurveyMonkey. It does the ones you have approved, in your voice; anything that moves money waits for your yes.
- Add Message Recipients
- Create CollectorCreate a collector for a survey
- Create Invite MessageCreate an invite message on an email or SMS collector
- Send Invite MessageSend an invite message to its recipients, immediately or at a scheduled date
Works alongside SurveyMonkey
The tools Liaison most often reads together with SurveyMonkey.
Liaison in SurveyMonkey, set up with you, for $629 a month.
- Connects to SurveyMonkey with access you grant and reads it with the rest of your business; nothing is replaced or re-entered.
- Does the routine work in your voice, from your own inbox, calendar and number; each kind of work is approved once.
- Answers a question about SurveyMonkey with the rest of the picture: the customer, the invoice, the thread, the calendar.
On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card.
Questions
Does Liaison replace SurveyMonkey?
No. You keep SurveyMonkey exactly as it is. Liaison connects to it, reads it together with your CRM, your support inbox and your campaigns, and does the work in it the way a person on your team would.
How does Liaison connect to SurveyMonkey?
With access you grant from your own SurveyMonkey account, and can revoke at any time. Where a tool offers no way in from outside, Liaison works it on its own computer, the way a person would.
Can Liaison act in SurveyMonkey without asking?
It does the routine work you have approved, in your voice. Anything that moves money, such as a payment, a refund or a transfer, always waits for your yes.
What does it cost?
Liaison starts at $149 a month. Professional is $629 a month and Team is $2,950 a month for up to five seats. Every plan works with the tools you connect.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.