AI for Trustpilot that knows the rest of your business
Trustpilot holds forms, surveys and reviews. Liaison connects to it with access you grant and reads every submission and review, routes the inquiries, and answers what people say in public and in private.
Because it reads Trustpilot together with your CRM, your support inbox and your campaigns, an answer about forms, surveys and reviews comes with the rest of the picture. You keep Trustpilot; nothing is replaced or re-entered.
What Liaison does with Trustpilot
- Replies to new inquiries from forms within minutes, in your voice.
- Drafts responses to reviews and flags the ones you should handle yourself.
- Summarizes survey results and connects them to the customers behind them.
- Turns a complaint into a fix: the ticket, the refund request, the call.
Questions it answers across Trustpilot and your other tools
- “Which form submissions this week have not had a reply?”
- “What are customers praising and complaining about in reviews this month?”
- “Which survey answers came from our largest accounts?”
- “Which unhappy reviewers still have open jobs or invoices?”
What it reads in Trustpilot
5 kinds of Trustpilot data Liaison can read on its own, every time it answers a question or does a job.
- Fetch Product Review by IDRetrieves detailed information about a specific product review on Trustpilot
- Fetch Product ReviewsRetrieves a list of product reviews for a specific business unit
- Fetch Service Review by ID
- Fetch Service ReviewsGet private reviews for a business unit
- Get Conversation from Product ReviewGet conversation and related comments from a product review
What it can do in Trustpilot
2 actions Liaison can take in Trustpilot. It does the ones you have approved, in your voice; anything that moves money waits for your yes.
- Reply to Product ReviewReply to a product review by creating a conversation and posting a comment
- Reply to Service ReviewReply to a service review on Trustpilot
Works alongside Trustpilot
The tools Liaison most often reads together with Trustpilot.
Liaison in Trustpilot, set up with you, for $629 a month.
- Connects to Trustpilot with access you grant and reads it with the rest of your business; nothing is replaced or re-entered.
- Does the routine work in your voice, from your own inbox, calendar and number; each kind of work is approved once.
- Answers a question about Trustpilot with the rest of the picture: the customer, the invoice, the thread, the calendar.
On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card.
Questions
Does Liaison replace Trustpilot?
No. You keep Trustpilot exactly as it is. Liaison connects to it, reads it together with your CRM, your support inbox and your campaigns, and does the work in it the way a person on your team would.
How does Liaison connect to Trustpilot?
With access you grant from your own Trustpilot account, and can revoke at any time. Where a tool offers no way in from outside, Liaison works it on its own computer, the way a person would.
Can Liaison act in Trustpilot without asking?
It does the routine work you have approved, in your voice. Anything that moves money, such as a payment, a refund or a transfer, always waits for your yes.
What does it cost?
Liaison starts at $149 a month. Professional is $629 a month and Team is $2,950 a month for up to five seats. Every plan works with the tools you connect.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.