AI for Zoho Desk that knows the rest of your business
Zoho Desk holds your customer conversations. Liaison connects to it with access you grant and reads tickets, chats and the customer history behind them, drafts the answers, and brings you only the conversations that need a person.
Because it reads Zoho Desk together with your CRM, your inbox and your store, an answer about your customer conversations comes with the rest of the picture. You keep Zoho Desk; nothing is replaced or re-entered.
What Liaison does with Zoho Desk
- Drafts replies from your own answers and the customer’s history, in your voice.
- Answers the repeat questions and routes the rest to the right person.
- Connects a complaint to the order, the invoice and the account, so nobody asks twice.
- Writes a weekly summary of what customers are saying and what to fix.
Questions it answers across Zoho Desk and your other tools
- “Which tickets are waiting on us longest, and why?”
- “Which customers wrote in more than twice this month?”
- “What are customers asking about most this week?”
- “Which unhappy conversations come from customers with large open invoices?”
What it reads in Zoho Desk
20 kinds of Zoho Desk data Liaison can read on its own, every time it answers a question or does a job.
- Download Thread AttachmentDownload a specific attachment belonging to a thread of a ticket
- Find ContactSearches for contacts in your help desk portal
- Find or Create ContactFinds or create a contact
- Get ArticleRetrieves the details of a knowledge base article
- Get Thread DetailsRetrieve details for a specific thread belonging to a ticket
- Get Ticket CommentRetrieves details of a specific comment on a ticket
- Get Ticket Comment HistoryRetrieves the edit history of a specific ticket comment
- Get Ticket DetailsRetrieve details for a specified ticket
- List All Ticket CommentsRetrieves all comments for a specified ticket
- List ArticlesLists knowledge base articles for a help center
- List ConversationsList all conversations for a ticket
- List DepartmentsLists the departments configured in the organization, with optional filtering by enabled/disabled state
- List Help CentersLists the help centers configured in an organization
- List Root CategoriesLists root knowledge base categories for a help center
- List Ticket AttachmentsList attachments for a specific ticket
- List Ticket Fields
- List Ticket ThreadsGet a list of threads for a specified ticket
- List TicketsLists all tickets in your help desk with optional filtering
- Search ArticlesSearches for knowledge base articles
- Search TicketSearches for tickets in your help desk
What it can do in Zoho Desk
10 actions Liaison can take in Zoho Desk. It does the ones you have approved, in your voice; anything that moves money waits for your yes.
- Add Ticket AttachmentAttaches a file to a ticket
- Add Ticket CommentAdds a comment to a ticket
- Create AccountCreates an account in your help desk portal
- Create ContactCreates a contact in your help desk portal
- Create TicketCreates a ticket in your helpdesk
- Delete Ticket CommentDeletes a specific comment from a ticket
- Send E-Mail ReplySends an email reply
- Update ContactUpdates details of an existing contact
- Update TicketUpdates an existing ticket
- Update Ticket CommentUpdates an existing comment on a ticket
Works alongside Zoho Desk
The tools Liaison most often reads together with Zoho Desk.
Liaison in Zoho Desk, set up with you, for $629 a month.
- Connects to Zoho Desk with access you grant and reads it with the rest of your business; nothing is replaced or re-entered.
- Does the routine work in your voice, from your own inbox, calendar and number; each kind of work is approved once.
- Answers a question about Zoho Desk with the rest of the picture: the customer, the invoice, the thread, the calendar.
On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card.
Questions
Does Liaison replace Zoho Desk?
No. You keep Zoho Desk exactly as it is. Liaison connects to it, reads it together with your CRM, your inbox and your store, and does the work in it the way a person on your team would.
How does Liaison connect to Zoho Desk?
With access you grant from your own Zoho Desk account, and can revoke at any time. Where a tool offers no way in from outside, Liaison works it on its own computer, the way a person would.
Can Liaison act in Zoho Desk without asking?
It does the routine work you have approved, in your voice. Anything that moves money, such as a payment, a refund or a transfer, always waits for your yes.
What does it cost?
Liaison starts at $149 a month. Professional is $629 a month and Team is $2,950 a month for up to five seats. Every plan works with the tools you connect.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.