Customer service representative salary in Alabama
The median customer service representative in Alabama earns $38,400 a year, or $18.46 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 14% below the national median of $44,770, and 48th of the 54 states and territories BLS publishes.
The middle half of Alabama’s 33,290 customer service representatives earn between $34,370 and $46,500. The highest paying metro area in the state is Decatur, AL, at $41,070.
Liaison does the routine half of a customer service representative’s job for 15% of what one costs in Alabama. See how.
Customer service representative salary by city in Alabama
Every metro area in Alabama where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Decatur, AL | $41,070 | $19.74 | $36,970 to $47,930 | 710 |
| Birmingham, AL | $40,530 | $19.49 | $37,050 to $48,170 | 9,850 |
| Huntsville, AL | $38,400 | $18.46 | $34,370 to $48,430 | 3,340 |
| Tuscaloosa, AL | $37,990 | $18.27 | $35,200 to $45,920 | 860 |
| Daphne-Fairhope-Foley, AL | $37,820 | $18.18 | $34,780 to $46,870 | 1,110 |
| Mobile, AL | $37,690 | $18.12 | $32,050 to $46,250 | 2,420 |
| Florence-Muscle Shoals, AL | $37,520 | $18.04 | $34,300 to $44,980 | 650 |
| Columbus, GA-AL | $37,330 | $17.95 | $30,880 to $40,820 | 2,150 |
| Montgomery, AL | $36,960 | $17.77 | $31,610 to $45,550 | 2,500 |
| Anniston-Oxford, AL | $36,190 | $17.40 | $32,670 to $41,450 | 430 |
| Dothan, AL | $36,180 | $17.40 | $32,010 to $43,760 | 840 |
| Auburn-Opelika, AL | $35,810 | $17.22 | $32,550 to $43,950 | 960 |
| Gadsden, AL | $35,450 | $17.04 | $30,410 to $43,160 | 340 |
What a customer service representative costs an employer in Alabama
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Alabama median costs about $51,800 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 15% of what one costs in Alabama.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $51,800 a year for a customer service representative at the Alabama median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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Questions
How much does a customer service representative make in Alabama?
The median customer service representative in Alabama earned $38,400 a year, or $18.46 an hour, in May 2025. The middle half earned between $34,370 and $46,500. Nationally the median is $44,770, so Alabama pays 14% less than the country as a whole.
Which cities in Alabama pay customer service representatives the most?
Decatur, AL ($41,070), Birmingham, AL ($40,530) and Huntsville, AL ($38,400).
What does a customer service representative cost an employer in Alabama?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Alabama median costs about $51,800 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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