Customer service representative salary in New York
The median customer service representative in New York earns $48,000 a year, or $23.08 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 7% above the national median of $44,770, and 8th of the 54 states and territories BLS publishes.
The middle half of New York’s 141,090 customer service representatives earn between $40,360 and $60,280. The highest paying metro area in the state is New York-Newark-Jersey City, NY-NJ, at $49,590.
Liaison does the routine half of a customer service representative’s job for 12% of what one costs in New York. See how.
Customer service representative salary by city in New York
Every metro area in New York where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $49,590 | $23.84 | $43,060 to $61,940 | 125,570 |
| Glens Falls, NY | $45,830 | $22.04 | $37,440 to $52,920 | 650 |
| Kiryas Joel-Poughkeepsie-Newburgh, NY | $45,550 | $21.90 | $38,860 to $52,600 | 3,980 |
| Buffalo-Cheektowaga, NY | $45,520 | $21.88 | $37,910 to $55,110 | 9,850 |
| Ithaca, NY | $45,390 | $21.82 | $38,450 to $54,170 | 650 |
| Syracuse, NY | $45,360 | $21.81 | $38,170 to $54,340 | 4,710 |
| Albany-Schenectady-Troy, NY | $45,350 | $21.80 | $38,380 to $55,240 | 8,290 |
| Binghamton, NY | $45,280 | $21.77 | $38,100 to $56,730 | 1,490 |
| Utica-Rome, NY | $45,250 | $21.76 | $37,220 to $55,040 | 1,770 |
| Rochester, NY | $44,740 | $21.51 | $37,770 to $49,830 | 9,290 |
| Kingston, NY | $43,680 | $21.00 | $36,110 to $51,200 | 680 |
| Watertown-Fort Drum, NY | $39,830 | $19.15 | $36,270 to $46,590 | 420 |
| Elmira, NY | $39,230 | $18.86 | $35,600 to $46,700 | 510 |
What a customer service representative costs an employer in New York
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the New York median costs about $64,800 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 12% of what one costs in New York.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $64,800 a year for a customer service representative at the New York median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card. More: AI office manager.
Questions
How much does a customer service representative make in New York?
The median customer service representative in New York earned $48,000 a year, or $23.08 an hour, in May 2025. The middle half earned between $40,360 and $60,280. Nationally the median is $44,770, so New York pays 7% more than the country as a whole.
Which cities in New York pay customer service representatives the most?
New York-Newark-Jersey City, NY-NJ ($49,590), Glens Falls, NY ($45,830) and Kiryas Joel-Poughkeepsie-Newburgh, NY ($45,550).
What does a customer service representative cost an employer in New York?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the New York median costs about $64,800 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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