Customer service representative salary in West Virginia
The median customer service representative in West Virginia earns $38,430 a year, or $18.48 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 14% below the national median of $44,770, and 47th of the 54 states and territories BLS publishes.
The middle half of West Virginia’s 9,860 customer service representatives earn between $34,440 and $48,500. The highest paying metro area in the state is Washington-Arlington-Alexandria, DC-VA-MD-WV, at $46,220.
Liaison does the routine half of a customer service representative’s job for 15% of what one costs in West Virginia. See how.
Customer service representative salary by city in West Virginia
Every metro area in West Virginia where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | $22.22 | $38,270 to $58,160 | 36,750 |
| Winchester, VA-WV | $44,460 | $21.37 | $38,080 to $48,510 | 1,130 |
| Wheeling, WV-OH | $38,440 | $18.48 | $34,230 to $51,490 | 990 |
| Hagerstown-Martinsburg, MD-WV | $38,200 | $18.37 | $32,220 to $48,430 | 1,480 |
| Weirton-Steubenville, WV-OH | $38,160 | $18.35 | $30,670 to $46,230 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | $18.30 | $33,060 to $49,770 | 2,590 |
| Charleston, WV | $37,480 | $18.02 | $34,990 to $46,800 | 1,650 |
| Morgantown, WV | $37,450 | $18.00 | $35,880 to $47,060 | 840 |
| Parkersburg-Vienna, WV | $37,190 | $17.88 | $31,390 to $45,820 | 330 |
| Beckley, WV | $34,610 | $16.64 | $33,870 to $44,300 | 600 |
What a customer service representative costs an employer in West Virginia
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the West Virginia median costs about $51,900 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 15% of what one costs in West Virginia.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $51,900 a year for a customer service representative at the West Virginia median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card. More: AI office manager.
Questions
How much does a customer service representative make in West Virginia?
The median customer service representative in West Virginia earned $38,430 a year, or $18.48 an hour, in May 2025. The middle half earned between $34,440 and $48,500. Nationally the median is $44,770, so West Virginia pays 14% less than the country as a whole.
Which cities in West Virginia pay customer service representatives the most?
Washington-Arlington-Alexandria, DC-VA-MD-WV ($46,220), Winchester, VA-WV ($44,460) and Wheeling, WV-OH ($38,440).
What does a customer service representative cost an employer in West Virginia?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the West Virginia median costs about $51,900 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.