Customer service representative salary in Virginia
The median customer service representative in Virginia earns $42,730 a year, or $20.54 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 5% below the national median of $44,770, and 34th of the 54 states and territories BLS publishes.
The middle half of Virginia’s 59,850 customer service representatives earn between $35,940 and $49,940. The highest paying metro area in the state is Washington-Arlington-Alexandria, DC-VA-MD-WV, at $46,220.
Liaison does the routine half of a customer service representative’s job for 13% of what one costs in Virginia. See how.
Customer service representative salary by city in Virginia
Every metro area in Virginia where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | $22.22 | $38,270 to $58,160 | 36,750 |
| Roanoke, VA | $45,500 | $21.88 | $36,490 to $49,940 | 2,760 |
| Winchester, VA-WV | $44,460 | $21.37 | $38,080 to $48,510 | 1,130 |
| Richmond, VA | $42,660 | $20.51 | $35,670 to $48,550 | 10,960 |
| Staunton-Stuarts Draft, VA | $41,230 | $19.82 | $36,070 to $47,690 | 450 |
| Charlottesville, VA | $40,240 | $19.35 | $35,590 to $49,890 | 1,130 |
| Harrisonburg, VA | $39,100 | $18.80 | $34,790 to $48,820 | 660 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | $18.34 | $34,860 to $46,750 | 10,960 |
| Lynchburg, VA | $37,670 | $18.11 | $32,130 to $45,810 | 1,220 |
| Blacksburg-Christiansburg-Radford, VA | $37,430 | $18.00 | $33,610 to $44,890 | 640 |
| Kingsport-Bristol, TN-VA | $36,130 | $17.37 | $33,350 to $42,950 | 2,130 |
What a customer service representative costs an employer in Virginia
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Virginia median costs about $57,700 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 13% of what one costs in Virginia.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $57,700 a year for a customer service representative at the Virginia median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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Questions
How much does a customer service representative make in Virginia?
The median customer service representative in Virginia earned $42,730 a year, or $20.54 an hour, in May 2025. The middle half earned between $35,940 and $49,940. Nationally the median is $44,770, so Virginia pays 5% less than the country as a whole.
Which cities in Virginia pay customer service representatives the most?
Washington-Arlington-Alexandria, DC-VA-MD-WV ($46,220), Roanoke, VA ($45,500) and Winchester, VA-WV ($44,460).
What does a customer service representative cost an employer in Virginia?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Virginia median costs about $57,700 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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