Customer service representative salary in North Carolina
The median customer service representative in North Carolina earns $40,240 a year, or $19.35 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 10% below the national median of $44,770, and 41st of the 54 states and territories BLS publishes.
The middle half of North Carolina’s 89,510 customer service representatives earn between $34,960 and $48,590. The highest paying metro area in the state is Durham-Chapel Hill, NC, at $46,800.
Liaison does the routine half of a customer service representative’s job for 14% of what one costs in North Carolina. See how.
Customer service representative salary by city in North Carolina
Every metro area in North Carolina where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Durham-Chapel Hill, NC | $46,800 | $22.50 | $37,180 to $52,890 | 4,660 |
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | $21.63 | $37,000 to $50,660 | 26,120 |
| Raleigh-Cary, NC | $41,900 | $20.15 | $36,110 to $50,360 | 13,620 |
| Greensboro-High Point, NC | $41,240 | $19.83 | $35,040 to $50,870 | 7,460 |
| Burlington, NC | $41,040 | $19.73 | $34,950 to $48,000 | 1,290 |
| Asheville, NC | $38,980 | $18.74 | $35,880 to $45,760 | 2,850 |
| Winston-Salem, NC | $38,410 | $18.47 | $34,690 to $46,990 | 3,770 |
| Virginia Beach-Chesapeake-Norfolk, VA-NC | $38,150 | $18.34 | $34,860 to $46,750 | 10,960 |
| Wilmington, NC | $38,100 | $18.32 | $34,680 to $46,290 | 2,850 |
| Hickory-Lenoir-Morganton, NC | $37,790 | $18.17 | $34,310 to $47,030 | 2,250 |
| Greenville, NC | $36,310 | $17.46 | $31,630 to $43,310 | 1,160 |
| Fayetteville, NC | $35,130 | $16.89 | $30,250 to $43,180 | 1,890 |
| Rocky Mount, NC | $34,680 | $16.67 | $34,220 to $45,460 | 730 |
| Pinehurst-Southern Pines, NC | $34,590 | $16.63 | $33,390 to $43,320 | 670 |
| Goldsboro, NC | $34,500 | $16.59 | $28,090 to $43,790 | 740 |
| Jacksonville, NC | $33,980 | $16.34 | $30,120 to $36,690 | 1,130 |
What a customer service representative costs an employer in North Carolina
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the North Carolina median costs about $54,300 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 14% of what one costs in North Carolina.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $54,300 a year for a customer service representative at the North Carolina median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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Questions
How much does a customer service representative make in North Carolina?
The median customer service representative in North Carolina earned $40,240 a year, or $19.35 an hour, in May 2025. The middle half earned between $34,960 and $48,590. Nationally the median is $44,770, so North Carolina pays 10% less than the country as a whole.
Which cities in North Carolina pay customer service representatives the most?
Durham-Chapel Hill, NC ($46,800), Charlotte-Concord-Gastonia, NC-SC ($44,980) and Raleigh-Cary, NC ($41,900).
What does a customer service representative cost an employer in North Carolina?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the North Carolina median costs about $54,300 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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