Customer service representative salary in Texas
The median customer service representative in Texas earns $40,420 a year, or $19.44 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 10% below the national median of $44,770, and 39th of the 54 states and territories BLS publishes.
The middle half of Texas’s 337,170 customer service representatives earn between $35,420 and $48,300. The highest paying metro area in the state is Dallas-Fort Worth-Arlington, TX, at $44,990.
Liaison does the routine half of a customer service representative’s job for 14% of what one costs in Texas. See how.
Customer service representative salary by city in Texas
Every metro area in Texas where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Dallas-Fort Worth-Arlington, TX | $44,990 | $21.63 | $36,660 to $51,470 | 96,930 |
| Midland, TX | $44,890 | $21.58 | $36,520 to $51,380 | 1,340 |
| Austin-Round Rock-San Marcos, TX | $43,720 | $21.02 | $36,640 to $49,250 | 32,690 |
| San Antonio-New Braunfels, TX | $42,720 | $20.54 | $35,520 to $49,040 | 34,730 |
| Houston-Pasadena-The Woodlands, TX | $40,380 | $19.42 | $35,610 to $48,500 | 65,510 |
| Odessa, TX | $39,270 | $18.88 | $35,040 to $47,280 | 1,150 |
| Amarillo, TX | $38,990 | $18.74 | $33,730 to $45,450 | 2,280 |
| Waco, TX | $38,810 | $18.66 | $33,440 to $45,690 | 3,260 |
| Brownsville-Harlingen, TX | $38,350 | $18.44 | $31,520 to $38,350 | 4,880 |
| Killeen-Temple, TX | $38,280 | $18.40 | $34,340 to $45,760 | 2,670 |
| Beaumont-Port Arthur, TX | $37,980 | $18.26 | $32,520 to $45,440 | 2,560 |
| Longview, TX | $37,850 | $18.20 | $33,640 to $45,240 | 1,570 |
| Tyler, TX | $37,720 | $18.13 | $32,480 to $45,060 | 1,680 |
| El Paso, TX | $37,640 | $18.10 | $31,090 to $40,790 | 10,680 |
| Victoria, TX | $37,440 | $18.00 | $30,070 to $42,280 | 570 |
| College Station-Bryan, TX | $37,190 | $17.88 | $31,200 to $41,650 | 2,500 |
| Sherman-Denison, TX | $37,090 | $17.83 | $34,240 to $45,120 | 840 |
| Corpus Christi, TX | $37,070 | $17.82 | $30,230 to $44,460 | 3,280 |
| Abilene, TX | $36,830 | $17.71 | $33,630 to $45,750 | 2,550 |
| Wichita Falls, TX | $36,370 | $17.49 | $29,960 to $46,230 | 910 |
| Texarkana, TX-AR | $36,090 | $17.35 | $30,870 to $43,650 | 740 |
| San Angelo, TX | $36,080 | $17.35 | $29,580 to $42,570 | 1,270 |
| Lubbock, TX | $35,940 | $17.28 | $30,540 to $43,460 | 3,830 |
| McAllen-Edinburg-Mission, TX | $35,830 | $17.23 | $29,550 to $42,750 | 8,270 |
| Eagle Pass, TX | $35,820 | $17.22 | $27,860 to $40,920 | 200 |
| Laredo, TX | $34,420 | $16.55 | $30,270 to $38,750 | 2,060 |
What a customer service representative costs an employer in Texas
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Texas median costs about $54,600 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 14% of what one costs in Texas.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $54,600 a year for a customer service representative at the Texas median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card. More: AI office manager.
Questions
How much does a customer service representative make in Texas?
The median customer service representative in Texas earned $40,420 a year, or $19.44 an hour, in May 2025. The middle half earned between $35,420 and $48,300. Nationally the median is $44,770, so Texas pays 10% less than the country as a whole.
Which cities in Texas pay customer service representatives the most?
Dallas-Fort Worth-Arlington, TX ($44,990), Midland, TX ($44,890) and Austin-Round Rock-San Marcos, TX ($43,720).
What does a customer service representative cost an employer in Texas?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Texas median costs about $54,600 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.