Customer service representative salary in Tennessee
The median customer service representative in Tennessee earns $42,830 a year, or $20.59 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 4% below the national median of $44,770, and 33rd of the 54 states and territories BLS publishes.
The middle half of Tennessee’s 59,730 customer service representatives earn between $36,130 and $48,670. The highest paying metro area in the state is Nashville-Davidson--Murfreesboro--Franklin, TN, at $45,510.
Liaison does the routine half of a customer service representative’s job for 13% of what one costs in Tennessee. See how.
Customer service representative salary by city in Tennessee
Every metro area in Tennessee where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Nashville-Davidson--Murfreesboro--Franklin, TN | $45,510 | $21.88 | $37,770 to $51,900 | 20,770 |
| Chattanooga, TN-GA | $45,030 | $21.65 | $37,450 to $47,630 | 5,120 |
| Memphis, TN-MS-AR | $44,090 | $21.20 | $36,650 to $48,470 | 9,360 |
| Knoxville, TN | $38,840 | $18.67 | $34,420 to $47,720 | 6,640 |
| Jackson, TN | $38,680 | $18.60 | $34,410 to $47,360 | 970 |
| Clarksville, TN-KY | $37,650 | $18.10 | $33,750 to $46,140 | 1,610 |
| Cleveland, TN | $37,600 | $18.08 | $31,830 to $45,780 | 590 |
| Morristown, TN | $37,570 | $18.06 | $33,490 to $47,370 | 740 |
| Johnson City, TN | $36,570 | $17.58 | $35,030 to $43,990 | 1,940 |
| Kingsport-Bristol, TN-VA | $36,130 | $17.37 | $33,350 to $42,950 | 2,130 |
What a customer service representative costs an employer in Tennessee
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Tennessee median costs about $57,800 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 13% of what one costs in Tennessee.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $57,800 a year for a customer service representative at the Tennessee median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card. More: AI office manager.
Questions
How much does a customer service representative make in Tennessee?
The median customer service representative in Tennessee earned $42,830 a year, or $20.59 an hour, in May 2025. The middle half earned between $36,130 and $48,670. Nationally the median is $44,770, so Tennessee pays 4% less than the country as a whole.
Which cities in Tennessee pay customer service representatives the most?
Nashville-Davidson--Murfreesboro--Franklin, TN ($45,510), Chattanooga, TN-GA ($45,030) and Memphis, TN-MS-AR ($44,090).
What does a customer service representative cost an employer in Tennessee?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Tennessee median costs about $57,800 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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