Customer service representative salary in the District of Columbia
The median customer service representative in the District of Columbia earns $48,250 a year, or $23.20 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 8% above the national median of $44,770, and 5th of the 54 states and territories BLS publishes.
The middle half of the District of Columbia’s 7,550 customer service representatives earn between $40,400 and $62,560. The highest paying metro area in the state is Washington-Arlington-Alexandria, DC-VA-MD-WV, at $46,220.
Liaison does the routine half of a customer service representative’s job for 12% of what one costs in the District of Columbia. See how.
Customer service representative salary by city in the District of Columbia
Every metro area in the District of Columbia where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Washington-Arlington-Alexandria, DC-VA-MD-WV | $46,220 | $22.22 | $38,270 to $58,160 | 36,750 |
What a customer service representative costs an employer in the District of Columbia
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the the District of Columbia median costs about $65,100 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 12% of what one costs in the District of Columbia.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $65,100 a year for a customer service representative at the the District of Columbia median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card. More: AI office manager.
Questions
How much does a customer service representative make in the District of Columbia?
The median customer service representative in the District of Columbia earned $48,250 a year, or $23.20 an hour, in May 2025. The middle half earned between $40,400 and $62,560. Nationally the median is $44,770, so the District of Columbia pays 8% more than the country as a whole.
Which cities in the District of Columbia pay customer service representatives the most?
Washington-Arlington-Alexandria, DC-VA-MD-WV ($46,220).
What does a customer service representative cost an employer in the District of Columbia?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the the District of Columbia median costs about $65,100 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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