Customer service representative salary in Indiana
The median customer service representative in Indiana earns $43,140 a year, or $20.74 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 4% below the national median of $44,770, and 30th of the 54 states and territories BLS publishes.
The middle half of Indiana’s 44,630 customer service representatives earn between $36,090 and $50,320. The highest paying metro area in the state is Elkhart-Goshen, IN, at $48,000.
Liaison does the routine half of a customer service representative’s job for 13% of what one costs in Indiana. See how.
Customer service representative salary by city in Indiana
Every metro area in Indiana where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Elkhart-Goshen, IN | $48,000 | $23.08 | $38,950 to $55,770 | 1,540 |
| Chicago-Naperville-Elgin, IL-IN | $47,100 | $22.65 | $38,260 to $58,950 | 75,240 |
| Cincinnati, OH-KY-IN | $46,470 | $22.34 | $37,400 to $54,180 | 19,410 |
| Fort Wayne, IN | $45,200 | $21.73 | $36,830 to $50,730 | 3,020 |
| Indianapolis-Carmel-Greenwood, IN | $43,460 | $20.90 | $36,660 to $51,230 | 17,830 |
| Columbus, IN | $42,700 | $20.53 | $35,280 to $51,380 | 600 |
| Michigan City-La Porte, IN | $41,880 | $20.14 | $34,460 to $48,940 | 420 |
| Louisville/Jefferson County, KY-IN | $41,600 | $20.00 | $36,590 to $49,170 | 13,630 |
| Lafayette-West Lafayette, IN | $41,090 | $19.76 | $34,790 to $48,070 | 900 |
| South Bend-Mishawaka, IN-MI | $40,420 | $19.43 | $34,940 to $48,970 | 1,870 |
| Bloomington, IN | $39,660 | $19.07 | $35,400 to $48,090 | 770 |
| Muncie, IN | $39,640 | $19.06 | $33,850 to $45,070 | 640 |
| Evansville, IN | $39,410 | $18.95 | $34,990 to $47,780 | 2,010 |
| Terre Haute, IN | $38,600 | $18.56 | $33,660 to $47,510 | 530 |
| Kokomo, IN | $38,380 | $18.45 | $34,060 to $47,080 | 340 |
What a customer service representative costs an employer in Indiana
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Indiana median costs about $58,200 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 13% of what one costs in Indiana.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $58,200 a year for a customer service representative at the Indiana median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
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Questions
How much does a customer service representative make in Indiana?
The median customer service representative in Indiana earned $43,140 a year, or $20.74 an hour, in May 2025. The middle half earned between $36,090 and $50,320. Nationally the median is $44,770, so Indiana pays 4% less than the country as a whole.
Which cities in Indiana pay customer service representatives the most?
Elkhart-Goshen, IN ($48,000), Chicago-Naperville-Elgin, IL-IN ($47,100) and Cincinnati, OH-KY-IN ($46,470).
What does a customer service representative cost an employer in Indiana?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Indiana median costs about $58,200 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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