Customer service representative salary in Connecticut
The median customer service representative in Connecticut earns $48,090 a year, or $23.12 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 7% above the national median of $44,770, and 7th of the 54 states and territories BLS publishes.
The middle half of Connecticut’s 24,490 customer service representatives earn between $40,460 and $60,010. The highest paying metro area in the state is Bridgeport-Stamford-Danbury, CT, at $49,970.
Liaison does the routine half of a customer service representative’s job for 12% of what one costs in Connecticut. See how.
Customer service representative salary by city in Connecticut
Every metro area in Connecticut where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Bridgeport-Stamford-Danbury, CT | $49,970 | $24.02 | $41,830 to $63,080 | 5,660 |
| Hartford-West Hartford-East Hartford, CT | $48,050 | $23.10 | $40,280 to $59,740 | 9,750 |
| New Haven, CT | $47,490 | $22.83 | $40,490 to $61,230 | 3,520 |
| Waterbury-Shelton, CT | $46,590 | $22.40 | $38,550 to $57,810 | 2,130 |
| Norwich-New London-Willimantic, CT | $45,020 | $21.64 | $38,530 to $50,850 | 1,240 |
What a customer service representative costs an employer in Connecticut
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Connecticut median costs about $64,900 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 12% of what one costs in Connecticut.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $64,900 a year for a customer service representative at the Connecticut median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card. More: AI office manager.
Questions
How much does a customer service representative make in Connecticut?
The median customer service representative in Connecticut earned $48,090 a year, or $23.12 an hour, in May 2025. The middle half earned between $40,460 and $60,010. Nationally the median is $44,770, so Connecticut pays 7% more than the country as a whole.
Which cities in Connecticut pay customer service representatives the most?
Bridgeport-Stamford-Danbury, CT ($49,970), Hartford-West Hartford-East Hartford, CT ($48,050) and New Haven, CT ($47,490).
What does a customer service representative cost an employer in Connecticut?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Connecticut median costs about $64,900 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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