Customer service representative salary in Massachusetts
The median customer service representative in Massachusetts earns $49,120 a year, or $23.61 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 10% above the national median of $44,770, and 3rd of the 54 states and territories BLS publishes.
The middle half of Massachusetts’s 49,990 customer service representatives earn between $41,500 and $61,090. The highest paying metro area in the state is Boston-Cambridge-Newton, MA-NH, at $49,920.
Liaison does the routine half of a customer service representative’s job for 11% of what one costs in Massachusetts. See how.
Customer service representative salary by city in Massachusetts
Every metro area in Massachusetts where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | $24.00 | $42,760 to $62,040 | 37,780 |
| Barnstable Town, MA | $47,880 | $23.02 | $38,340 to $59,890 | 1,310 |
| Worcester, MA | $47,540 | $22.85 | $39,050 to $58,630 | 4,740 |
| Providence-Warwick, RI-MA | $47,170 | $22.68 | $39,730 to $56,930 | 10,620 |
| Springfield, MA | $46,790 | $22.49 | $39,350 to $52,710 | 2,930 |
| Pittsfield, MA | $44,650 | $21.47 | $38,010 to $56,860 | 680 |
| Amherst Town-Northampton, MA | $43,560 | $20.94 | $37,280 to $49,860 | 760 |
What a customer service representative costs an employer in Massachusetts
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Massachusetts median costs about $66,300 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 11% of what one costs in Massachusetts.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $66,300 a year for a customer service representative at the Massachusetts median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
“Cut our month-end close from 4 days to 4 hours.” Marcus C., owner
$629 a month, or $500 a month on a 12-month term. Prefer to start on your own? Starter is $149 a month, self-serve, with a free trial first: 7 days, no card. More: AI office manager.
Questions
How much does a customer service representative make in Massachusetts?
The median customer service representative in Massachusetts earned $49,120 a year, or $23.61 an hour, in May 2025. The middle half earned between $41,500 and $61,090. Nationally the median is $44,770, so Massachusetts pays 10% more than the country as a whole.
Which cities in Massachusetts pay customer service representatives the most?
Boston-Cambridge-Newton, MA-NH ($49,920), Barnstable Town, MA ($47,880) and Worcester, MA ($47,540).
What does a customer service representative cost an employer in Massachusetts?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Massachusetts median costs about $66,300 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
See it on your own business.
Thirty minutes with us, on your own tools. Bring the thing that eats your evenings and watch it get handled from your own inbox, calendar and books.
Professional is $629 a month and we set it up with you. Starter is $149 a month, self-serve, with the free trial first: 7 days, no card. Every plan is on the pricing page.