Customer service representative salary in Pennsylvania
The median customer service representative in Pennsylvania earns $44,630 a year, or $21.46 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 0% below the national median of $44,770, and 25th of the 54 states and territories BLS publishes.
The middle half of Pennsylvania’s 94,340 customer service representatives earn between $36,760 and $51,750. The highest paying metro area in the state is Philadelphia-Camden-Wilmington, PA-NJ-DE-MD, at $47,070.
Liaison does the routine half of a customer service representative’s job for 13% of what one costs in Pennsylvania. See how.
Customer service representative salary by city in Pennsylvania
Every metro area in Pennsylvania where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | $22.63 | $38,080 to $57,160 | 41,740 |
| Reading, PA | $44,500 | $21.40 | $35,630 to $50,730 | 2,630 |
| Lancaster, PA | $44,290 | $21.29 | $36,620 to $50,520 | 3,440 |
| Allentown-Bethlehem-Easton, PA-NJ | $44,160 | $21.23 | $37,140 to $50,550 | 5,140 |
| Gettysburg, PA | $43,110 | $20.73 | $35,270 to $49,240 | 310 |
| Pittsburgh, PA | $42,790 | $20.57 | $36,240 to $49,120 | 17,280 |
| Harrisburg-Carlisle, PA | $42,600 | $20.48 | $35,510 to $48,840 | 5,040 |
| State College, PA | $42,590 | $20.48 | $35,420 to $47,390 | 940 |
| York-Hanover, PA | $42,420 | $20.40 | $36,360 to $49,340 | 2,330 |
| Scranton--Wilkes-Barre, PA | $42,010 | $20.20 | $35,030 to $48,090 | 3,610 |
| Erie, PA | $41,720 | $20.06 | $35,520 to $48,950 | 1,610 |
| Lebanon, PA | $41,240 | $19.83 | $34,100 to $47,630 | 580 |
| Chambersburg, PA | $39,670 | $19.07 | $35,010 to $47,900 | 690 |
| Altoona, PA | $37,540 | $18.05 | $32,040 to $44,570 | 800 |
| Johnstown, PA | $37,340 | $17.95 | $30,720 to $43,260 | 610 |
| Williamsport, PA | $36,230 | $17.42 | $33,770 to $44,500 | 800 |
What a customer service representative costs an employer in Pennsylvania
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Pennsylvania median costs about $60,300 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 13% of what one costs in Pennsylvania.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $60,300 a year for a customer service representative at the Pennsylvania median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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Questions
How much does a customer service representative make in Pennsylvania?
The median customer service representative in Pennsylvania earned $44,630 a year, or $21.46 an hour, in May 2025. The middle half earned between $36,760 and $51,750. Nationally the median is $44,770, so Pennsylvania pays 0% less than the country as a whole.
Which cities in Pennsylvania pay customer service representatives the most?
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD ($47,070), Reading, PA ($44,500) and Lancaster, PA ($44,290).
What does a customer service representative cost an employer in Pennsylvania?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Pennsylvania median costs about $60,300 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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