Customer service representative salary in Michigan
The median customer service representative in Michigan earns $43,950 a year, or $21.13 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 2% below the national median of $44,770, and 27th of the 54 states and territories BLS publishes.
The middle half of Michigan’s 71,310 customer service representatives earn between $36,150 and $50,060. The highest paying metro area in the state is Midland, MI, at $48,250.
Liaison does the routine half of a customer service representative’s job for 13% of what one costs in Michigan. See how.
Customer service representative salary by city in Michigan
Every metro area in Michigan where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Midland, MI | $48,250 | $23.20 | $38,790 to $78,800 | 620 |
| Grand Rapids-Wyoming-Kentwood, MI | $44,990 | $21.63 | $37,110 to $50,250 | 9,010 |
| Detroit-Warren-Dearborn, MI | $44,730 | $21.51 | $36,680 to $51,100 | 31,310 |
| Lansing-East Lansing, MI | $44,250 | $21.27 | $36,180 to $48,610 | 3,790 |
| Kalamazoo-Portage, MI | $44,130 | $21.22 | $36,050 to $49,490 | 1,970 |
| Niles, MI | $43,620 | $20.97 | $36,660 to $48,240 | 930 |
| Jackson, MI | $42,230 | $20.30 | $36,200 to $49,090 | 830 |
| Traverse City, MI | $42,030 | $20.21 | $35,470 to $48,130 | 960 |
| Monroe, MI | $41,650 | $20.02 | $35,990 to $48,710 | 370 |
| Battle Creek, MI | $40,870 | $19.65 | $34,860 to $48,040 | 620 |
| Muskegon-Norton Shores, MI | $40,760 | $19.60 | $33,580 to $46,590 | 700 |
| South Bend-Mishawaka, IN-MI | $40,420 | $19.43 | $34,940 to $48,970 | 1,870 |
| Ann Arbor, MI | $39,480 | $18.98 | $35,400 to $48,430 | 3,440 |
| Bay City, MI | $38,880 | $18.69 | $34,240 to $46,330 | 330 |
| Flint, MI | $38,800 | $18.66 | $34,790 to $47,590 | 1,970 |
| Saginaw, MI | $36,150 | $17.38 | $30,330 to $44,790 | 2,320 |
What a customer service representative costs an employer in Michigan
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Michigan median costs about $59,300 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 13% of what one costs in Michigan.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $59,300 a year for a customer service representative at the Michigan median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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Questions
How much does a customer service representative make in Michigan?
The median customer service representative in Michigan earned $43,950 a year, or $21.13 an hour, in May 2025. The middle half earned between $36,150 and $50,060. Nationally the median is $44,770, so Michigan pays 2% less than the country as a whole.
Which cities in Michigan pay customer service representatives the most?
Midland, MI ($48,250), Grand Rapids-Wyoming-Kentwood, MI ($44,990) and Detroit-Warren-Dearborn, MI ($44,730).
What does a customer service representative cost an employer in Michigan?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Michigan median costs about $59,300 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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