Customer service representative salary in Illinois
The median customer service representative in Illinois earns $46,130 a year, or $22.18 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 3% above the national median of $44,770, and 17th of the 54 states and territories BLS publishes.
The middle half of Illinois’s 100,970 customer service representatives earn between $37,680 and $58,050. The highest paying metro area in the state is Chicago-Naperville-Elgin, IL-IN, at $47,100.
Liaison does the routine half of a customer service representative’s job for 12% of what one costs in Illinois. See how.
Customer service representative salary by city in Illinois
Every metro area in Illinois where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Chicago-Naperville-Elgin, IL-IN | $47,100 | $22.65 | $38,260 to $58,950 | 75,240 |
| St. Louis, MO-IL | $45,800 | $22.02 | $37,710 to $56,640 | 23,760 |
| Rockford, IL | $43,260 | $20.80 | $35,480 to $52,680 | 2,070 |
| Champaign-Urbana, IL | $41,280 | $19.85 | $35,970 to $50,090 | 1,480 |
| Kankakee, IL | $40,490 | $19.46 | $34,680 to $50,520 | 480 |
| Springfield, IL | $40,230 | $19.34 | $35,990 to $47,710 | 1,510 |
| Decatur, IL | $40,190 | $19.32 | $35,850 to $49,680 | 420 |
| Davenport-Moline-Rock Island, IA-IL | $39,950 | $19.21 | $34,670 to $48,970 | 3,040 |
| Peoria, IL | $39,840 | $19.16 | $35,360 to $48,730 | 2,260 |
| Bloomington, IL | $39,120 | $18.81 | $34,200 to $47,850 | 1,280 |
| Cape Girardeau, MO-IL | $38,190 | $18.36 | $34,270 to $47,130 | 580 |
| Paducah, KY-IL | $36,460 | $17.53 | $33,230 to $45,590 | 860 |
What a customer service representative costs an employer in Illinois
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Illinois median costs about $62,300 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 12% of what one costs in Illinois.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $62,300 a year for a customer service representative at the Illinois median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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Questions
How much does a customer service representative make in Illinois?
The median customer service representative in Illinois earned $46,130 a year, or $22.18 an hour, in May 2025. The middle half earned between $37,680 and $58,050. Nationally the median is $44,770, so Illinois pays 3% more than the country as a whole.
Which cities in Illinois pay customer service representatives the most?
Chicago-Naperville-Elgin, IL-IN ($47,100), St. Louis, MO-IL ($45,800) and Rockford, IL ($43,260).
What does a customer service representative cost an employer in Illinois?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Illinois median costs about $62,300 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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