Customer service representative salary in Ohio
The median customer service representative in Ohio earns $45,610 a year, or $21.93 an hour, in the Bureau of Labor Statistics’ May 2025 survey. That is 2% above the national median of $44,770, and 21st of the 54 states and territories BLS publishes.
The middle half of Ohio’s 85,930 customer service representatives earn between $37,440 and $52,510. The highest paying metro area in the state is Cincinnati, OH-KY-IN, at $46,470.
Liaison does the routine half of a customer service representative’s job for 12% of what one costs in Ohio. See how.
Customer service representative salary by city in Ohio
Every metro area in Ohio where BLS publishes a median for customer service representatives, highest first. A metro that crosses a state line appears under each of its states.
| Metro area | Median annual | Median hourly | Middle half earns | Employed |
|---|---|---|---|---|
| Cincinnati, OH-KY-IN | $46,470 | $22.34 | $37,400 to $54,180 | 19,410 |
| Columbus, OH | $46,350 | $22.28 | $38,200 to $52,000 | 18,550 |
| Cleveland, OH | $46,040 | $22.14 | $37,240 to $58,100 | 15,900 |
| Akron, OH | $45,420 | $21.84 | $37,710 to $55,340 | 5,780 |
| Dayton-Kettering-Beavercreek, OH | $44,970 | $21.62 | $37,730 to $50,140 | 4,880 |
| Canton-Massillon, OH | $44,430 | $21.36 | $36,200 to $47,980 | 2,590 |
| Toledo, OH | $42,970 | $20.66 | $35,730 to $49,870 | 3,170 |
| Lima, OH | $42,340 | $20.35 | $35,170 to $48,840 | 460 |
| Sandusky, OH | $39,260 | $18.87 | $35,980 to $46,450 | 470 |
| Springfield, OH | $39,000 | $18.75 | $36,040 to $49,620 | 670 |
| Wheeling, WV-OH | $38,440 | $18.48 | $34,230 to $51,490 | 990 |
| Weirton-Steubenville, WV-OH | $38,160 | $18.35 | $30,670 to $46,230 | 270 |
| Huntington-Ashland, WV-KY-OH | $38,060 | $18.30 | $33,060 to $49,770 | 2,590 |
| Youngstown-Warren, OH | $37,970 | $18.25 | $31,690 to $49,420 | 2,140 |
| Mansfield, OH | $37,180 | $17.87 | $31,090 to $46,570 | 680 |
What a customer service representative costs an employer in Ohio
Wages are the start. At employers with fewer than 50 workers, benefits add 35% on top (BLS Employer Costs for Employee Compensation), so a customer service representative at the Ohio median costs about $61,600 a year. The employer’s view for every state and metro is on what a customer service representative costs, and the routine part of the job is what Liaison does inside the tools a business already runs.
The routine half of a customer service representative’s job, for 12% of what one costs in Ohio.
- Answers routine customer questions from the actual record: the order, the invoice, the appointment.
- Handles the reschedule and the status check in your voice; a complaint goes to a person.
- Logs every exchange against the customer, so nothing is asked twice.
Professional is $629 a month, $7,548 a year, against about $61,600 a year for a customer service representative at the Ohio median once benefits are added. On Professional we connect your tools, bring your data in and set up the first rules with you. Anything that moves money waits for your yes.
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Questions
How much does a customer service representative make in Ohio?
The median customer service representative in Ohio earned $45,610 a year, or $21.93 an hour, in May 2025. The middle half earned between $37,440 and $52,510. Nationally the median is $44,770, so Ohio pays 2% more than the country as a whole.
Which cities in Ohio pay customer service representatives the most?
Cincinnati, OH-KY-IN ($46,470), Columbus, OH ($46,350) and Cleveland, OH ($46,040).
What does a customer service representative cost an employer in Ohio?
Benefits at employers with fewer than 50 workers add 35% on top of wages, so a customer service representative at the Ohio median costs about $61,600 a year. The employer’s view is at useliaison.com/back-office-costs/customer-service-representative.
Customer service representative salary in other states
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, occupation 43-4051. Annual figures assume 2,080 hours a year. Updated 2026-10-02.
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